Australian College of Business Intelligence

1.1 Welcome to this unit

1.2 Introducing AI agents

1.3 What this unit will cover

1.4 What you’ll learn

1.5 A note on completing this unit

1.6 Section 1 quiz

2.1 Welcome to section 2

2.2 Understanding AI agent types

2.3 Exploring use cases for AI agents

2.4 Understanding AI agent components

2.5 Navigating agentic AI architecture

2.6 Technologies supporting AI assistants and agents

2.7 Learning and adaptation in AI agents

2.8 Navigating multiagent systems

2.9 Understanding AI agent protocols

2.10 Measuring the impact of AI agents

2.11 Section 2 quiz

3.1 Welcome to section 3

3.2 Researching AI agents

3.3 AI agents research report template

3.4 Selecting opportunities for AI agents

3.5 Work performance and practices report template

3.6 Sharing your recommendations

3.7 Investigating AI platforms

3.8 Examples: Agentic AI platforms

3.9 Cost Benefit Analysis template

3.10 Selecting agentic AI approaches

3.11 Agentic AI recommendations report template

3.12 Section 3 quiz

4.1 Welcome to section 4

4.2 Planning for new AI agents

4.3 AI agents plan template

4.4 Setting up AI agents

4.5 Example: Creating an AI agent in Zapier

4.6 Example: Creating an AI agent in n8n

4.7 Customising your new AI agents

4.8 Example: Customising an AI agent in Zapier

4.9 Example: Customising an AI agent in n8n

4.10 Section 4 quiz

5.1 Welcome to section 5

5.2 Evaluating AI agent performance

5.3 Developing insights

5.4 AI agents implementation report template

5.5 Enhancing your AI agents

5.6 Opportunities for improving AI agents

5.7 Example: Enhancing an AI agent in Zapier

5.8 Example: Enhancing an AI agent in n8n

5.9 Updating stakeholders

5.10 Section 5 quiz

6.1 Welcome to section 6

6.2 Key takeaways

6.3 The future of AI agents

6.4 How to keep your knowledge up to date

6.5 Congratulations and what’s next